39jili Privacy Policy — Understand How Your Data Is Handled

When you register for an account on 39jili, we collect the personal details you provide directly — including your full name, date of birth, mobile number, and preferred payment channel details such as your GCash or Maya account name. We also collect information generated through your use of the platform, such as login timestamps, device type, IP address, game session data, and transaction history. This usage data helps us maintain account security, detect suspicious activity, and ensure that your experience on the platform runs smoothly. If you contact our support team at [email protected], we will also retain records of that correspondence to help resolve your query and improve our service. We do not collect sensitive personal information beyond what is necessary to operate your account and comply with applicable Philippine regulations. All data collection is carried out transparently — you will always know what you are providing and why it is needed before you submit it.

The primary purpose of collecting your data is to operate and maintain your 39jili account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with responsible gaming and anti-fraud requirements. We use your contact details to send account-related notifications — such as transaction confirmations, security alerts, and important updates to platform policies — and we will never use your contact information to send unsolicited promotional messages without your consent. Game session and usage data is analysed in aggregate to improve platform performance, identify technical issues, and develop features that better serve players across the Philippines. We may also use your data to comply with legal obligations, respond to lawful requests from regulatory authorities, or enforce our Terms and Conditions where a breach has been identified. Your data is never used to make automated decisions that would significantly affect your rights without human review. If you have questions about a specific use of your data, you are welcome to reach out to us at [email protected] for a clear explanation.

39jili does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — full stop. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers; these partners are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In the event that we are required by Philippine law, court order, or a lawful request from a government authority to disclose certain information, we will comply with that obligation while taking reasonable steps to notify you where permitted. If 39jili undergoes a business restructuring or acquisition, your data may be transferred as part of that process, but the incoming party will be required to honour the commitments made in this Privacy Policy. We will never disclose your personal information to other players or to any party that has not agreed to appropriate data protection standards. Transparency is a core part of how we operate, and we will always be upfront about who has access to your data and under what circumstances.

We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 39jili platform is encrypted using secure protocols, and sensitive account information is stored in protected environments with restricted access controls. Our team conducts regular security reviews to identify and address potential vulnerabilities before they can be exploited. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012. You also play an important role in keeping your account secure — we strongly recommend using a strong, unique password and never sharing your login credentials with anyone. If you suspect that your account has been compromised, contact us immediately at [email protected] so we can take swift action to protect your information.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents are kept for the minimum period required by applicable financial regulations, after which they are securely deleted or anonymised. If you request the closure of your account, we will process that request and remove your personally identifiable information from our active systems within a reasonable timeframe, subject to any retention requirements imposed by law. Anonymised or aggregated data — which cannot be used to identify you — may be retained indefinitely for analytical and platform improvement purposes. We do not hold onto your data longer than necessary, and our retention practices are reviewed periodically to ensure they remain proportionate and compliant. If you have specific questions about how long a particular type of data is kept, contact our support team for clarification.

As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 that we are committed to upholding. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate or outdated, and to request the deletion of your data subject to applicable legal retention requirements. You also have the right to object to certain types of processing, to withdraw consent where processing is based on consent, and to lodge a complaint with the National Privacy Commission if you believe your rights have been violated. To exercise any of these rights, simply send a written request to [email protected] with your account details and a clear description of your request — we will respond within a reasonable timeframe and keep you informed throughout the process. We will never penalise you for exercising your data rights, and we are committed to making the process as straightforward as possible for every player on our platform.

39jili reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine regulations. When material changes are made, we will update the date at the top of this page and, where appropriate, notify registered players through their account or by email. Your continued use of the platform after any update has been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your information is being handled. If you disagree with any changes to this policy, you should stop using the platform and contact us to discuss your options. The most current version of this Privacy Policy will always be available at this URL.